Online sale conditions

Prices – All prices are subject to change without notice. Invoices will use the price current at the time of order.

VAT – All prices within our website include VAT at the current rate at time of invoice.

Carriage – Free delivery above stated order value applies to Europe. International orders (i.e. outside European Community) are welcome, please phone or email for a quote.

Delivery – All dates are given in good faith and are not binding. We aim to deliver all goods between 5 and 10 working days in front of finish.

Damages & Shortages –- Must be notified within 24 hours from time of delivery and all packaging kept for inspection.

E&OE – If a price has been displayed as EUR 0.00 in error or a retail price has not been established, in line with the Sale of Goods act we will charge an “appropriate price”; this “appropriate price” will be based upon either the manufacturers recommended retail price or current averaged retail price.

Offer to Purchase – When you place an order to purchase a product from cupboardknobs.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Order Completed E-mail”). That acceptance will be complete at the time we send the Order Complete E-mail to you. Any products on the same order which we have not confirmed in a Order Completed E-mail to have been dispatched do not form part of that contract. We reserve the right to decline any offer to purchase.

Returns – Goods will not be accepted for return without prior agreement. Returns must be made within 14 working days of delivery. Returns will not be considered after one calendar month from receipt of goods. All carriage charges are the responsibility of the purchaser unless the goods are inspected and are deemed to be faulty. A minimum 20% restocking fee will be deducted and any further costs may be added if the goods are not in a resalable condition or in original unopened packaging. If your order was subject to free shipping or any free items, the actual cost of this will be deducted from any refund.

Guarantee – All products are guaranteed for a period of one year from invoice date for manufacturing issues. We do remember that our products handmade in Pewter and Bronze and finished without any lacquer. For this reason, our finishes do not remain unchanged over time but, with the use, they take the colors of the material itself. For this we call them ‘live finishes’.

Discounts – Discounts are available to trade customers or private customers with larger projects proof of trade may be required, any discounts may be affected if part or an order is returned or cancelled. When returning goods please make sure the goods are insured as we will not accept responsibility for lost or damaged items.

All of the above points do no effect your statutory rights.